Free Shipping Worldwide Over $500

Your shipping confirmation email includes a tracking number for the order and the delivery carrier’s URL. To review the status of your order, select the link to the carrier’s website and follow directions to enter your tracking number.

You can also go to your Infracyte.com account to find order details including shipping dates and tracking numbers. Select the “order status” button to view your order history.

If you still need assistance please contact Customer Support at: [email protected]. Include your order number and email address associated with your Infracyte.com account. A customer support representative will assist you within one business day.

Most orders are received within 7-9 business days from the time they ship. There can be exceptions due to unexpected weather conditions or other unforeseen events. We ask that you allow up to a total of 7 days for delivery from the time you receive your shipping confirmation. You can view our standard delivery information here.

If you still haven’t received your order, we’ll help track it down and make sure that you get your order as quickly as possible. Contact Customer Support at [email protected]. Include your order number and email address associated with your Infracyte.com account. A customer support representative will help you within one business day.

Check your SPAM folder. Sometimes Infracyte.com emails are blocked by your provider’s filter. To keep this from occurring, add [email protected] to your email address book.

If this isn’t the problem, contact Customer Support at [email protected]. Include your concern, order number and the email address associated with your Infracyte.com account. A customer support representative will assist you within one business day.

As soon as your order is on its way, we’ll email a shipping confirmation. The email address you provide is the one we use for any order updates. To ensure SkinStore.com emails are not blocked by your provider’s filter, you may also want to add [email protected] to your email address book. You can also go to your My Account page to find order details including shipping dates and tracking numbers.

For orders shipped by United States Postal Service (USPS), you can expect delivery in:

  • Flat Rate Shipping 5 – 7 business days from the time order is processed
  • FED-EX 2 Day Shipping 3 -5 business days from the time order is processed
  • FED-EX Overnight Shipping  1 -3 business days from the time order is processed
  1. Once added product into shopping cart. You can proceed to checkout by clicking “Checkout Now”
  2. Check your order details and confirm by clicking “Continue”

While you are browsing any product page. You will able to see the “add to wishlist” & “add to compare” buttons. Click on either one as it will saved compare products list or wishlist cart.

Each time you add an item to your shopping cart, you will be taken to the shopping cart page. From the shopping cart page you can choose to either Continue Shopping or to proceed to Checkout.

  1. The Secure Checkout will take you through steps to enter a coupon, choose your shipping method and shipping address.
    • If you’re a first time customer, you’ll be asked for information to establish your infracyte.com customer account.
    • If you’re a returning customer, you’ll be asked for your email address and password.
  2. Once you review the order and enter your payment information, you will be prompted to place your order.
  3. We suggest that you print a copy of the order confirmation page for your records.

Add item(s) to your shopping bag and just follow the checkout process