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What happens if I don’t get my order when I expected to receive it?

Most orders are received within 7-9 business days from the time they ship. There can be exceptions due to unexpected weather conditions or other unforeseen events. We ask that you allow up to a total of 7 days for delivery from the time you receive your shipping confirmation. You can view our standard delivery information here.

If you still haven’t received your order, we’ll help track it down and make sure that you get your order as quickly as possible. Contact Customer Support at [email protected]. Include your order number and email address associated with your Infracyte.com account. A customer support representative will help you within one business day.